Easy, Kind Returns
We stand behind every product we offer — but we also know that sometimes, things just don’t work out. That’s why we make returns as simple and stress-free as possible.
If you have questions at any point, contact us at customerservice@thekindmotion.com or call 1-855-463-9700.
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Choosing the right wellness equipment is an important decision — especially when you're investing in a reformer, Pilates chair, sauna, or other larger piece of equipment for your home or business.
Because we work with several specialized manufacturers, return and warranty policies vary by brand and product. We believe in being transparent about those policies before you purchase, so there are no surprises later.
Pilates Equipment: Peak Pilates, Elina Pilates & Align Pilates
Our Pilates reformers, Wunda/Combo chairs, and other large Pilates apparatus are ordered through our authorized manufacturing partners.
Large Pilates equipment from Peak Pilates, Elina Pilates, and Align Pilates is not eligible for a change-of-mind return after purchase. These products are substantial pieces of equipment that are ordered and shipped specifically for the customer, and manufacturer policies do not provide for simply returning a reformer, chair, or other large apparatus because you have changed your mind.
That's why we're here to help before you purchase. We're happy to talk through your space, experience level, intended use, home or commercial application, and the type of Pilates experience you're looking for so you can make an informed decision.
If your equipment arrives damaged or develops a manufacturing defect when used properly and for its intended purpose, we will work with you and the manufacturer to determine the appropriate resolution under the applicable manufacturer warranty. Depending on the situation, this may include replacement parts, repair, or replacement of a defective component or frame.
Our goal is simple: to help you choose the right equipment and be here to support you if something isn't right.
Golden Design Saunas
Golden Design Saunas has a separate return policy.
Eligible returns generally must be requested within 30 days of delivery. Products must be new and returned in their original packaging. Approved returns may be subject to a 25% restocking fee, and the customer is responsible for original and return shipping costs. An RMA (Return Merchandise Authorization) is required before a return can be sent back.
Products that arrive damaged or with missing parts are handled separately through the applicable manufacturer process.
Because saunas are large, freight-intensive products, we strongly encourage you to review the product specifications and contact us with any questions before placing your order.
Therabody
Eligible Therabody products generally have a 30-day return period and must be returned in like-new condition with the original packaging and accessories.
Certain products, including personalized items, refurbished devices, and Final Sale products, are not eligible for return. Returns are subject to the applicable Therabody return requirements and approval.
For Therabody purchases made through The Kind Motion, please contact us first so we can guide you through the appropriate return process.
If Something Isn't Right
If your order arrives damaged, defective, or with missing or incorrect components, please contact us as soon as possible.
For freight deliveries, we recommend inspecting the shipment before signing for delivery whenever possible and documenting any visible damage on the delivery receipt. Please also take photos of the packaging and product and keep all original packaging until the issue has been resolved.
We'll work with you and the appropriate manufacturer or shipping carrier to determine the best way to make things right.
Before You Purchase
We're here to help you make the right choice before your order is placed.
For larger equipment, we're happy to answer questions about dimensions, features, intended use, delivery, assembly, and which model may be best suited to your space.
We would much rather spend a little extra time helping you choose the right equipment than have you discover afterward that a large piece of equipment isn't the right fit.
At The Kind Motion, our commitment isn't simply to sell you equipment. We want to be a resource you can trust before, during, and after your purchase.
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NEED HELP?
• Email: customerservice@thekindmotion.com
• Phone: 1-855-463-9700