Easy, Kind Returns
We stand behind every product we offer — but we also know that sometimes, things just don’t work out. That’s why we make returns as simple and stress-free as possible.
Our 14-Day Kind Return Policy
If you’d like to return an item for any reason within 14 days of receiving your order, just email us at customerservice@thekindmotion.com with your order number. We’ll provide easy, step-by-step instructions for sending it back.
A few things to know:
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Items must arrive back in “Like New” condition, with all original packaging and accessories.
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You’ll be responsible for return shipping costs unless the product was damaged, defective, or incorrect.
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Once your return is received and inspected, we’ll process your refund promptly.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please:
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Make note of it at delivery and take photos right away.
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Email the photos to customerservice@thekindmotion.com on the day of delivery.
We’ll cover all shipping costs for damaged, defective, or incorrect merchandise and work quickly to get you the correct product in perfect condition.
Cancellations
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Before shipment: Full refund, no fees.
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After shipment: Cancellations follow our 30-Day Return Policy and may require return shipping costs.
Additional Notes
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Some products or vendors may have specific return restrictions — these will always be noted on the product page.
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Certified pre-owned or used items are not eligible for return.
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Orders intended for one-time or temporary use (e.g., trade shows, promotional events) are not eligible for return.
We’re here to make sure you feel confident, cared for, and supported — from the moment you place your order to the moment it’s in your space.
If you have any questions, please contact us.