Shipping Policy

At The Kind Motion, shipping is simple, transparent, and kind. No hidden fees. No surprise charges. Just clear expectations and careful delivery.

Free Shipping (Continental U.S.)

All products ship free within the continental United States (lower 48).
Freight delivery for large equipment (reformers, chairs, towers) is included in your purchase price.

Note: Additional charges apply for Alaska, Hawaii, U.S. territories, and international destinations. Please email customerservice@thekindmotion.com for a custom quote.

Processing & Dispatch

In-stock items typically ship within 3–5 business days after payment processing.
You’ll receive tracking details by email once your order leaves the warehouse.
If tracking hasn’t arrived within 5 business days, contact customerservice@thekindmotion.com so we can help.

Freight Delivery (Large Equipment)

Reformers, towers, and other large items ship via freight carrier.
Standard delivery is curbside service (driver delivers to the nearest accessible point).
Inside delivery / room-of-choice / white-glove setup may be available for an additional fee—email customerservice@thekindmotion.com for details.

Expedited Shipping

Expedited options may be available on select items for an additional cost. Email customerservice@thekindmotion.com with your item and ZIP code for a quote.

Order Confirmation

You’ll receive an email confirmation immediately after placing your order.
We verify your item’s availability.
If in stock, payment is processed and the order is prepared for shipment.
If back-ordered, we’ll contact you with options—wait, swap, or cancel.

Delivery Appointments & Access

Freight carriers may contact you to schedule a delivery window.
Please ensure doorways and driveways can accommodate the shipment. Restricted access may cause re-delivery fees.

Damages

We take great care to ensure your equipment arrives in perfect condition. If your order arrives damaged:

Inspect before signing: Note any visible damage on the delivery receipt.
Take clear photos of the packaging and affected area immediately.
Refuse delivery if the damage appears significant or the product is unsafe to accept.
Email photos and your order number to customerservice@thekindmotion.com on the same day.

Our team will coordinate with the manufacturer or carrier to resolve the issue promptly—via replacement, repair, or refund.

Alaska, Hawaii, U.S. Territories & International

We’re happy to ship beyond the continental U.S.; additional charges apply. Email customerservice@thekindmotion.com with your item(s) and destination for a custom quote.

Questions

We’re here to help. Email customerservice@thekindmotion.com for any shipping or delivery questions.

The Kind Motion — Rooted in wellness. Designed for progress.