Shipping Policy
At The Kind Motion, we believe shipping should be simple, transparent, and fair. No hidden fees, no surprise charges — just clear, upfront costs so you know exactly what to expect.
Shipping Costs
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Elina Pilates Equipment – Always ships free within the contiguous United States.
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Align Pilates Equipment – Shipping costs are based on a sliding scale depending on the piece of equipment. Rates are calculated at checkout and shown before you complete your purchase.
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Other Brands (e.g., Peak Pilates) – Shipping costs vary depending on the product. Details will be shown at checkout.
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Expedited Shipping – Available on select items for an additional cost. Please contact us for a quote.
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Alaska, Hawaii, and International Orders – Additional charges apply. Please email us for a custom shipping quote.
Order Confirmation
When you place your order, you’ll receive an email confirming we’ve received it and pre-authorized your payment. We then:
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Verify your item is in stock with the supplier.
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If available, process your payment and begin preparing your order.
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If unavailable or back-ordered, void the pre-authorization and contact you with options.
Order Shipment
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In-stock items typically ship within 3–5 business days of payment processing.
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You will receive tracking details by email within 24 hours of your order leaving our supplier’s warehouse.
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If you don’t receive tracking within five business days, please email us at customerservice@thekindmotion.com.
Damages
If your order arrives damaged:
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Note the damage on the delivery receipt, or refuse the shipment if the damage is severe.
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Take photos of the packaging and product immediately.
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Email the photos to customerservice@thekindmotion.com on the day of delivery.
We’ll work quickly with the supplier to resolve the issue — whether that’s a replacement or refund.